# Booking appointments online, by practitioner and time slot

> An aesthetic clinic managed its appointments by phone, with a paper diary or a spreadsheet only one person could consult at a time.

- Source canonique : [https://allaux.fr/en/realisations/prise-de-rendez-vous-clinique-esthetique](https://allaux.fr/en/realisations/prise-de-rendez-vous-clinique-esthetique)
- Langue : EN
- Dernière mise à jour : 2026-09-30

## The context

The clinic offered several types of treatment, carried out by different practitioners, each with their own hours and their own treatment durations depending on the procedure. Booking only happened by phone during opening hours, which ruled out any request made outside those hours and tied up reception time on a task that could largely be structured. A fair number of appointments were also missed without notice, for lack of a systematic reminder.

The goal was to offer online booking accessible at any time, respecting the real constraints of each practitioner and each type of treatment.

## What I did

1. **Modelled practitioners and treatments** — Structured availability per practitioner, with the duration specific to each type of treatment and the gap required between two appointments where needed.
2. **Online booking interface** — Built a flow for choosing a treatment, a practitioner where relevant, then a genuinely available slot, with no risk of double-booking the same time.
3. **Automatic reminders** — Sent a reminder ahead of the appointment, to cut down on unannounced no-shows that blocked a slot with no way to reassign it.
4. **Calendar view for the team** — Built a dashboard letting the team view and adjust each practitioner's calendar, including manually blocking off a slot that had become unavailable.

## Outcome

> Booking became possible outside opening hours, with a centralised calendar and reminders that cut down on unannounced no-shows.

## Another healthcare project

- **Brochure website for a psychology centre** — A Turkish-language site with one page per service, phone callback, WhatsApp and a KVKK information page, for a psychology and counselling centre. ([/realisations/site-vitrine-centre-psychologie](/realisations/site-vitrine-centre-psychologie))

## FAQ

### Does the system prevent double-booking on the same slot?

Yes, a booked slot immediately disappears from the displayed availability, which stops a second visitor selecting it at the same time.

### Can reception staff still book appointments manually?

Yes, an appointment taken by phone and entered manually occupies the same slot as one booked online, keeping a single, consistent calendar.

### How are last-minute cancellations handled?

A cancellation immediately frees up the slot, which becomes visible to other visitors again, with a notification sent to the team to follow up if needed.

### Can the system handle several practitioners with different rules?

Yes, each practitioner keeps their own hours and treatment durations, managed independently of one another within the same tool.