General terms and conditions of sale

Scope

These general terms and conditions of sale (T&Cs) apply to all services provided by Emre Ucak, independent e-commerce developer: web development, e-commerce module creation and integration, managed hosting and maintenance. They apply to both business and consumer clients, subject to the specific provisions mentioned below.

Quotes and orders

Every service is preceded by a quote setting out the scope, price and estimated timeline. The quote is valid for the period stated on it. The order is considered firm once accepted in writing by the client, where applicable together with a deposit.

Any change to the scope during the service (an added feature, a change in specification) may result in an amendment and a revision of the price and timeline.

Price and payment terms

Prices are shown in euros. Unless stated otherwise on the quote, they are exclusive of tax for business clients and inclusive of all taxes for consumer clients. TVA non applicable, article 293 B du Code général des impôts. Les prix affichés sont donc des prix nets, sans TVA à ajouter.

Payment follows the schedule set out in the quote: typically a deposit on order, then a balance on delivery for development services, or a recurring subscription for hosting and maintenance. Late payment may result in the suspension of ongoing services and penalties as provided for by law.

Timelines

Timelines shown on the quote are indicative. They depend on the client providing access, content and approvals on time. A delay in supplying these from the client results in an equivalent extension of the timeline, which cannot be attributed to the service provider.

Client obligations

To allow the service to be carried out properly, the client agrees to:

• provide the necessary access (existing hosting, domain name, third-party accounts) within a reasonable time;
• supply content, text and visuals for which they hold the rights of use;
• approve interim deliverables within the agreed timeline;
• keep their own backups of their data, in addition to any made by the service provider under a managed hosting offer.

Intellectual property and assignment of rights

Unless otherwise stated on the quote, intellectual property rights over source code developed specifically for the client are assigned to them exclusively once the service is paid in full, worldwide and for the full legal term of protection.

This assignment does not extend to third-party software components, open-source libraries or pre-existing modules used in the development, which remain governed by their own licences.

Warranties and limitation of liability

The service provider agrees to carry out the work with care and in line with good practice. A warranty covering the correction of reported defects applies for a period stated on the quote, starting from delivery.

The service provider cannot be held liable for indirect damage, loss of data not backed up by the client, or malfunction caused by unauthorised third-party intervention on the site or its hosting.

Reversibility and return of data

If a hosting or maintenance agreement ends, the service provider agrees to return all site data and files to the client in a usable format, within a reasonable time of the request, subject to full payment of any amounts owed.

Termination

One-off development services end on delivery and acceptance of the deliverables. Recurring services (hosting, maintenance) may be terminated by either party subject to the notice period stated on the quote or contract, without prejudice to amounts already owed for the current period.

Consumer clients: right of withdrawal

If the client is a consumer under French consumer law, they have a 14-day withdrawal period from the date of order, in accordance with Article L. 221-18 of the French Consumer Code.

This right does not apply to business clients. Where a consumer client expressly requests that the service begin before this period ends, they lose their right of withdrawal once the service has been fully performed.

Disputes and mediation

These T&Cs are governed by French law. In the event of a dispute, an amicable solution is sought first.

If the client is a consumer and no amicable solution is found, they may refer the matter free of charge to a consumer mediator: [À COMPLÉTER : nom et coordonnées du médiateur de la consommation compétent].

Failing an amicable resolution, the competent French courts shall have sole jurisdiction.